Vantage Deluxe World Travel

  • Onboard Concierge - European Rivers

    Job Locations Europe
    Job ID
    2018-1311
    # of Openings
    1
    Category
    Sales
  • Overview

    About Vantage

    Vantage Deluxe World Travel is a luxury travel company located in downtown Boston. Through its sensational tourism packages, more than 1 million independent and group travelers have created lasting memories on 7 continents, since 1983. Offering over 100 cruise ship, tour, and flight possibilities to exotic and remote destinations such as Budapest, China, Croatia, South Africa, and South America, Vantage’s founder Henry Lewis envisioned a company that offered superior accommodations to adult travelers, at a value. Join us...enjoy travel benefits and learning about international cultures on a journey of the ever-evolving travel industry. This company is run by the numbers and strictly adheres to weekly reporting and holding people accountable to their numbers.

     

    Job description & Responsibilities

     

    Vantage is now looking for Concierges for our own riverboats running on Rhine-Main-Danube and Seine Rivers.

     

     

    Responsibilities

     

    Duties may vary according to the various destinations but typically include some or all of the following:

    • Support of Cruise Director in delivering the program features on daily basis as per the actual operational needs.
    • Maintain branding and other tour related materials inventory onboard, report to office
    • Bike order handling & reporting
    • Escort bike tours as per itinerary
    • Respond to all Concierge requests ontour, concerns and issues in a timely and professional manner. Provide premium Guest service by handling all communications, verbal or written in accordance with the set standards.
    • Provide services such as but not limited to:
    • Dining and other reservations
    • Obtain tickets for events
    • Provide information about local features such as shopping, dining, nightlife, and recreational services / Spa
    • Make travel arrangements for sightseeing and other exclusive tours.
    • Pick up and deliver items, or run errands for guests.
    • Deal and assist guests with delayed/lost luggage issues
    • Ontour sales: Reach Optional tour sales and ontour booking goals as per described in Vantage procedures & guidelines.

    Qualifications

    Desired Skills and Experience

    • 3+ years experience in River cruising in guest relations fields
    • Excellent English knowledge both verbal & written
    • Relates well with American travelers including families, solo travelers, active travelers and travelers of age 50+
    • Ability to work in an international team
    • Excellent problem solving skills
    • Openminded, positive, proactive personality
    • Must be fit and active, in excellent shape in body & mind
    • Highly organized and able to fulfill duties at a high level and on own initiative with minimal supervision
    • Advanced computer (MS word & excel) and telephone skills. Knowledgeable and interactive with Social Media for use as sales tool.

    Advantage:

    • leading groups as a tour guide / tour director
    • destination knowledge of the region you are applying for
    • local language skills specific to region you are applying for
    • experience in hotel animation
    • special talents such as photography, visual arts

     

    What we offer

    • Competitive compensation package including guest gratuities
    • Additional financial bonus related to commissions generated through on tour sales
    • Freelance contractor setup with schedule of a minimum of 200 days sorted between March-Dec

    How to apply:

     

    Please send your CV & cover letter to sruszinko@vantagetravel.com

     

     

    #LI-GL1

     

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