Vantage Deluxe World Travel

  • Concierge Flight Agent

    Job Locations US-MA-Boston
    Job ID
    2018-1284
    # of Openings
    3
    Category
    Sales
  • Overview

    Job Description – Concierge Flight Agent

    Overview:

    About Vantage

    Vantage Deluxe World Travel is a $250+ million, state-of-the-art direct marketer of travel to the affluent mature market. When you join the Vantage team you become part of a global company, headquartered in Boston, with eight regional offices around the world. Our worldwide teams work together to provide exciting, culturally enriching travel programs to destinations on all seven continents, including on our European river cruise fleet. Since 1983, more than 400,000 travelers have joined us to see the world.

     

    Job Summary:

    The Flight Service Concierge will schedule domestic and international flight reservations for Land, Small Ship and River Products. This role is 60% reservations and 40% sales and is part of the companywide Revenue Generating Team. This role includes upselling current customers, calling and emailing passengers, emailing itineraries and scheduling through Sabre. Utilizing experience with 55+ demographic, patient customer service and complying with travel policies will allow this incumbent to increase revenue and be successful in this role.

    Responsibilities

     Responsibilities:

    Include the following, other duties may be assigned

     

    • Manages flight reservations for Land, Small Ship and River Products by performing the following duties personally or through supervisors
    • Manage all assigned programs to ensure all Air Operations timelines are met.
    • Review and complete all daily bookings ensuring that flights assigned are the best quality routing available, are within costing guidelines and meet requirements of airline contracts
    • Review all Preliminary Air Itineraries prior to mailing for accuracy and quality. Manage Airline Block space according to airline policies
    • Ticket all assigned programs according to airline contract requirements and costing guidelines
    • Initiate outbound calls to passengers to review flight itineraries according to set timelines and manage any requests and/or issues including schedule or flight changes
    • Initiate outbound calls to passengers requesting upgrades and air deviations, while increasing company revenue by reaching sales goals
    • Offer and respond to requests for alternate flight itineraries that meet budget and tour guidelines.
    • Meet departmental financial goals on all Flight reservations and meet internal and external Flights Department Quality Goals.
    •  

    Qualifications

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    • Three or more years of Sabre experience
    • Thorough knowledge and understanding of airline tariffs and pricing, both private and published.
    • Thorough knowledge and understanding of airline contracts and airline routing.
    • Minimum of two years progressive customer service experience.
    • Strong written and verbal communication skills.
    • Strong attention to detail.
    • Proficient at problem solving.
    • Competent proficiency on MS Office products including Excel, Word and Outlook.
    • Proven ability to work in a fast paced environment, attain goals and remain flexible

    Work Environment:

    The work environment characteristics describe here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    The noise level in the work environment is usually quiet.

     

    Physical Demands:

    The physical demands described there are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus.

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