Vantage Deluxe World Travel

  • Flight Service Concierge

    Job Locations US-MA-Boston
    Job ID
    # of Openings
  • Overview

    Job Description – Flight Service Concierge


    About Vantage

    Vantage Deluxe World Travel is the leader in adventure travel for thirty-five years. When you join the Vantage team you become part of a global company, headquartered in Boston, with regional offices around the world. Our worldwide teams work together to provide exciting, culturally enriching travel programs to destinations on all seven continents, including on our European river cruise fleet. Since 1983, more than 400,000 travelers have joined us to see the world.


    Job Summary:

    The Flight Service Concierge will schedule domestic and international flight reservations for Land, Small Ship and River Products. This role is 60% reservations and 40% sales and is part of the companywide Revenue Generating Team. This role includes upselling current customers, calling and emailing passengers, emailing itineraries and scheduling through Sabre. Utilizing experience with 55+ demographic, patient customer service and complying with travel policies will allow this incumbent to increase revenue and be successful in this role.



    • Responsibilities:



      • Schedule flight reservations for Land, Small Ship and River Products through Sabre software
      • Conduct 25+ outbound sales calls per day
      • Call and message passengers itineraries and schedule changes
      • Meet sales conversion rates based on company's weekly metrics (10+%)
      • Offer upgrade packages to customers, assign the best available options to passengers, by reviewing daily bookings and vacancies
      • Manage Airline Block space according to airline policies
      • Ticket all assigned programs according to airline contract requirements and costing guidelines
      • Oblige travel requests while meeting conversion and budget guidelines



    • Associate’s required
    • Capable of clearly speaking, reading and comprehending English required
    • 2 years of customer service experience required
    • 2 years of B2C sales experience required
    • Comprehension of airline tariffs and pricing required
    • Travel, hospitality, tourism experience highly preferred

    Your Rotating Schedule

    Weekends: 10am-6pm 

    Weekdays: 11am-8pm

    Working Saturdays will be required throughout the month.


    You'll Be Succesful...

    Willing to come in early and work late sometimes

    Capable of working in a team-based environment and helping the team meet sales goals

    Capable of meeting deadlines; able to swiftly change objectives

    Calculate numbers utilizing Excel

    Capable of working autonomously, proactive and self-efficient; double-check your work



    Sabre/Amadeus required

    Excel (Basic) required

    Reservation system highly preferred


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