Vantage Deluxe World Travel

  • Air Reservations Agent

    Job Locations US-MA-Boston
    Job ID
    2018-1255
    # of Openings
    2
    Category
    Sales
  • Overview

     

     

    About Vantage

    Vantage Deluxe World Travel is a luxury travel company located in downtown Boston. Through its sensational tourism packages, more than 1 million independent and group travelers have created lasting memories on 7 continents, since 1983. Offering over 100 cruise ship, tour, and flight possibilities to exotic and remote destinations such as Budapest, China, Croatia, South Africa, and South America, Vantage’s founder Henry Lewis envisioned a company that offered superior accommodations to adult travelers, at a value. Join us...enjoy travel benefits and learning about international cultures on a journey of the ever-evolving travel industry. This company is run by the numbers and strictly adheres to weekly reporting and holding people accountable to their numbers.

     

    Job Summary:

    The Air Reservations Agent will schedule domestic and international flight reservations for Land, Small Ship and River Products. This role is 60% reservations and 40% sales and is part of the companywide Revenue Generating Team. This role includes upselling current customers, calling and emailing passengers, emailing itineraries and scheduling through Sabre. Utilizing experience with 55+ demographic, patient customer service and complying with travel policies will allow this incumbent to increase revenue and be successful in this role.

     

    Sabre or Amadeus GDS experience a must have!!!

    Responsibilities

     

    Objectives

    • Schedule flight reservations for Land, Small Ship and River Products through Sabre software
    • Conduct 25+ outbound sales calls per day
    • Call and message passengers itineraries and schedule changes
    • Meet sales conversion rates based on company's weekly metrics (10+%)
    • Offer upgrade packages to customers, assign the best available options to passengers, by reviewing daily bookings and vacancies
    • Manage Airline Block space according to airline policies
    • Ticket all assigned programs according to airline contract requirements and costing guidelines
    • Oblige travel requests while meeting conversion and budget guidelines

    Qualifications

    • Associate’s required
    • Capable of clearly speaking, reading and comprehending English required
    • 2 years of customer service experience required
    • 2 years of B2C sales experience required
    • Comprehension of airline tariffs and pricing required
    • Travel, hospitality, tourism experience highly preferred

    This company is run by the numbers and strictly adheres to weekly reporting and holding people accountable to their numbers. 

     

    Your Rotating Schedule

    Weekends: 10am-6pm 

    Weekdays: 11am-8pm

    Working Saturdays will be required throughout the month.

     

    You'll Be Succesful...

    Willing to come in early and work late sometimes

    Capable of working in a team-based environment and helping the team meet sales goals

    Capable of meeting deadlines; able to swiftly change objectives

    Calculate numbers utilizing Excel

    Capable of working autonomously, proactive and self efficient; double-check your work

     

    Software

    Sabre or Amadeus Required

    Excel (Basic) required

    Reservation system highly preferred

     

    #ZR

     

    #LI-SN1

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