Title: Customer Support Specialist
Department: Customer Service & Sales
Location: Boston, MA
Job Summary –Customer Support Specialist in Boston, MA
This position is part of the companywide Revenue Generating Team. As a Customer Support Specialist, you will handle inbound calls, outbound calls, and email and/or chat correspondences. You will collaborate with multiple teams internally to resolve customer issues, fulfill requests, and drive brand loyalty, while increasing sales.
About Vantage Deluxe World Travel
Vantage Deluxe World Travel is the leader in adventure travel for thirty-five years. When you join the Vantage team you become part of a global company, headquartered in Boston, with regional offices around the world. Our worldwide teams work together to provide exciting, culturally enriching travel programs to destinations on all seven continents, including on our European river cruise fleet. Since 1983, more than 400,000 travelers have joined us to see the world.
Base + highly competitive commission plan
Work at Home opportunity
4 Weeks of paid training
10 vacation days, 10 holidays, 5 sick days and 3 personal days
401K with company match, Medical, dental, and vision benefits
Subsidized commuter transportation
Travel discounts – employees who complete a minimum of 6 months service are eligible for a free familiarity river cruise, and discounted rates on Vantage Travel products.
Job Responsibilities for Customer Support Specialist
Qualifications for Customer Support Specialist
Four Weekdays: 11:00am-8:00pm EST
One Weekend Day (Saturday or Sunday): 10:00am-6:00pm EST
Are you interested in this position with Vantage Deluxe World Travel in Boston, MA? Then please apply for this position. Additional Opportunities are available in the careers section of our website at www.vantagetravel.com, please check them out!
This company is run by the numbers and strictly adheres to weekly reporting and holding people accountable to their numbers.
Equal Opportunity Employer
Vantage Deluxe World Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
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