Vantage Deluxe World Travel

Senior Manager of Air Travel Operations

US-MA-Boston
Job ID
2017-1174
# of Openings
1
Category
Travel

Overview

Manager, Air Revenue Generating Operations

 

Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

 

At Vantage, you’ll discover a dynamic environment and team members who are talented, driven, globally aware, entrepreneurial, flexible in a fast-paced environment and who bring sense of pride and humility to a unique culture.  We offer a great work-life balance and collaborative team environment.

 

As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that’s in our headquarters in Boston, MA or in one of our other global offices.

 

We offer a highly competitive salary and excellent benefits.

 

Responsibilities

Responsibilities:

Include the following, other duties may be assigned

  • Manages and co-ordinates flight reservations  for Land, Small Ship and River Products  by performing the following duties personally or through subordinate supervisors
  • Schedules rotation of worker assignments to improve capabilities of personnel and develop worker overall knowledge of department activities
  • Directs investigation of customer complaints regarding reservation services and prepares correspondence designed to improve customer relations.
  • Manage all assigned programs to ensure all Air Operations timelines are met.
  • Review and complete all daily bookings ensuring that flights assigned are the best quality routing available, are within costing guidelines and meet requirements of airline contracts
  • Complete daily air deviations and changes. Review all Preliminary Air Itineraries prior to mailing for accuracy and quality. Manage Airline Block space according to airline policies
  • Ticket all assigned programs according to airline contract requirements and costing guidelines
  • Support customer service in relation to all flight related issues
  • Proof all airline related features and assist in proofing other materials.
  • Ensures air operations deliverables are completed on time & accurately: booking & ticketing the highest quality air routings at the lowest prices to recognize a positive air variance  
  • Supports the Director of Air Services

 

Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Three or More Years of Sabre GDS Experience ( or Ammadayus/Worldspan)
  • Education: Bachelors degree or equivalent; or four to ten years’ related experience and /or training; or equivalent combination of education and experience.
  • Language: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
  • Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram from and deal with several abstract and concrete variables.
  • Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software and Spreadsheet software. Minimum 5 years of Sabre experience a must. 

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